Course Outline

• Day 1
  • Part 1: Adult Learning, Personality Style and Training, Fundamentals of Training.
  • Part 2: How to Plan and Structure your Training, Creating Your Lesson Plan, Developing Communication Skills, Effective Listening.
• Day 2
  • Part 1:Barriers to Effective Communication, Beginning the Training Session, Overview of Questioning, Understanding Questioning Techniques, Answering Questions
  • Part 2: Presenting Concepts, Managing Difficult Behaviors, Ending the Training Session, Feedback and Evaluation